Customer Service Representative - Toll Roads Call Center

Location: On-site in Broomfield, CO

Department: Toll Road Collections

Employment Type: Full-Time

Temp to Hire $20/HR

About the Role

We are seeking experience Call Center, Customer Service Representative to join a growing contact center in Broomfield, CO. This is a fully on-site position serving Toll Road Commuters. If you thrive in a fast-paced call center environment and enjoy helping customers resolve issues, we'd love to hear from you!

Key Responsibilities

· Make outbound calls to customers regarding toll road collections.

· Provide excellent customer service.

· Document customer interactions accurately and efficiently.

· Meet performance metrics and call quality standards.

· Collaborate with team members and leadership to improve processes.

Qualifications

• In and outbound Call Center Experience
• Experience performing in a high-volume metric driven environment.
• The ability to multitask and switch between systems
• A competitive, goal-oriented mindset
• Strong communication and listening skills
• Dependability, punctuality, and a team-first attitude
• Knowledge of FDCPA and collection laws (a plus)
• Experience with CUB's system (a plus!)
• High School or equivalent

Schedule

Training Period:

· Monday to Friday: 8:00 AM - 5:00 PM

Post-Training Schedule:

· Monday to Thursday: 11:30 AM - 8:00 PM

· Friday: 9:30 AM - 6:00 PM

· One Saturday every 6 weeks

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.